Covid – 19
We wanted to keep you appraised of our current position in our hopes to continue offering the best service possible.
With effect from 18 May we have the office open on an very limited basis from 7.30am to 12.30 pm and again from 1.30pm to 6.30 pm serviced by separate teams. The welfare of our staff remains of utmost importance and with that in mind we confirm that social distancing practices in line with Government advice are in place along with appropriate cleaning and hygiene schedules and Personal Protective Equipment where necessary.
There are no callers to our office without prior appointment.
The bulk of our team will continue to provide an excellent service remotely, working 9 am to 5pm Mon to Fri alongside the teams outlined above to seek to offer you a robust service.
We feel that we will be offering you a remote service until well into the summer but all of the emails and direct dials for our teams are redirected to them at home or to their mobile phone. Please continue to use your usual contact details and your broker will provide the appropriate assistance.
In the unlikely event that you get no response from your usual point of contact please send us an email at firstname.lastname@example.org and your query will be pointed in the correct direction without delay.
As always we are here to help you and we are continuing to work with insurers to provide support to you during these difficult times including but not limited to policy amendments/refunds/discounts/claims assistance etc.
For those with Motor covers via ourselves you should see vouchers from the main insurers come to you in the coming weeks as an acknowledgement of the reduced use of your vehicle and as a result of reduced traffic on the roads. Aviva customers and a handful of others are reducing their future pricing in what they feel is a meaningful way over the coming weeks. If you have any queries in relation to your own specific policy please do not hesitate to contact us.
If you have a vacant property or are unable to visit your summer home, Insurers have also generally agreed to amend their usual requirements to visit until at least the middle of June. We are monitoring this on an ongoing basis and welcome you to contact us with any specific questions you may have and we will ensure we work with you to resolve any and all queries and concerns.
We hope you are staying safe and well in these most extraordinary times, you are in our thoughts and we remain determined and focused on assisting you where needed.
We will continue to keep you appraised of any updates here on our website.